Upon completion of Onboarding Training with our Client Success Team, you will receive an email containing links to access our online resources and a separate email requesting you to activate your support ticketing system account.
Activating your account
Step 1:
You will receive an email from [email protected] with a URL unique to your account for activation. See screenshot:
Step 2:
Once you click the URL, it will direct you to another page to enter your preferred password. Click on Activate and Log In
Step 3:
You have successfully activated your support ticketing account.
How to create tickets
There are multiple ways on how you can create a support ticket
Create ticket manually via your Ticketing Support Portal
Email us directly at [email protected]
Your Live Chat agent (Plan dependant) via the Console will create one for you based on your reported concern
Create a Ticket via Ticketing Portal
On the menu, navigate to Tickets and select New Support Ticket
Provide a subject and a clear description of your concern, then click Submit.
Note: You may also attach a screenshot or a file if necessary.
You have now successfully created your first ticket.
Note: You will also receive a receipt of your ticket via email
Monitor Status of your Ticket
Navigate to Tickets and select the ticket you wish to track or simply click the URL on your email to direct you to your ticket. (login required)
You may send a follow-up message, reply to a response or submit additional information in each ticket you create.
On the right side, you may also see the status of your ticket.
