This article is created for existing Qualee clients.
If you haven't read our article on eNPS, we recommend that you read the following article:
Selecting Engagement Questions
Creating eNPS surveys begins by pre-selecting the type of questions to ask by simply switching on/off a specific engagement driver in the Engagement Questions page.
Each engagement driver selected comes with pre-defined questionnaires.
All questions are based on decades research in workplace psychology.
To modify engagement questions:
Log in to the Qualee Console
Navigate to Advanced > eNPS Survey > Engagement Questions
Expand each driver to see sub-drivers and modify accordingly
Note: For each time you create/schedule an eNPS survey, you may choose to modify each engagement drivers that are relevant per survey cycle.
Creating/Scheduling eNPS surveys
To create eNPS surveys:
Navigate to Advanced > eNPS Survey > Scheduling
Click on Create Schedule
Input the name of your survey cycle
Add a description
Choose a frequency
Select a start and renewal date
Note: Each survey cycle created contains 46 pre-defined questions that are intelligently distributed accordingly based on the frequency, start and renewal date configured. Depending on which frequency was selected, the number of questions per survey round will vary accordingly.
i.e. 46 questions that starts in January and ends in March (3 months) and distributed on a weekly frequency: 46 questions / 3 months or 12 weeks = 3-4 questions per week
Tip: Bite sized surveys tend to get greater participation compared to traditional annual surveys containing 70-100 questions per survey cycle.
Choose and exclude a segment to determine the survey recipients accordingly.
Sample use cases are:Send to All Employees, but exclude x Department
Send to x Department, but exclude x Gender
Send to x Department, but exclude x Teams
Send to x Country, but exclude x Department
Viewing Participants and Engagement Drivers per eNPS Survey cycle
As described at the beginning of this article, for every survey cycle, clients have the option to modify engagement drivers, and there will be times that engagement drivers will vary depending on the type of participants i.e. department/role/rank, so we've made it possible for administrators to view the pre-defined Engagement drivers per survey cycle.
Disabling/Deleting eNPS survey cycle
Companies also have the option to disable an eNPS cycle for internal reasons or delete as required.
See article on custom eNPS engagement driver and eNPS questionnaire translation.
Learn more about Qualee's Engagement Drivers by downloading our document.